Frequently Asked Questions
Answers to the questions Gilbert, AZ and Phoenix metro homeowners ask most before booking with Crystal Home Cleaning. Rated 5.0 on Google. Do not see your question here? Call or text us at (480) 470-5905.
Is an estimate free?
Yes. Crystal Home Cleaning provides free estimates for all house cleaning services. Call (480) 470-5905 or request a quote online and we will tailor pricing to your home’s size and the level of cleaning you need.
What areas do you serve?
We are based in Gilbert, AZ and serve the greater Phoenix metro area, including Phoenix, Chandler, Mesa, Scottsdale, Tempe, Queen Creek, San Tan Valley, and Ahwatukee.
Do I need to be home during my cleaning appointment?
No. Many clients provide a lockbox code or entry instructions and go about their day. If you would rather be home, we are happy to work around your schedule.
What’s included in a standard cleaning?
A standard cleaning covers the essentials: dusting, vacuuming, mopping, and disinfecting high-touch surfaces throughout your home, following a detailed checklist for consistent results.
Do I need to supply anything?
No. We bring all cleaning products, cloths, and professional-grade equipment. You do not need to provide anything.
How is deep cleaning different from standard cleaning?
Deep cleaning targets buildup in areas that do not get touched during routine visits, such as hand-wiping baseboards, cleaning inside ovens and refrigerators, and dusting vents and ceiling fans. Many clients schedule a deep cleaning every 3 to 6 months in addition to regular service.
How often should I schedule cleaning?
Most clients choose weekly, biweekly, or monthly recurring cleaning for consistent results. We also book one-time deep, move-in, move-out, and Airbnb turnover cleanings as needed.
Do you offer move-in and move-out cleaning?
Yes. Our move-in and move-out cleanings cover floors, windows, cabinets, appliances, and baseboards to help prepare a property for sale or new occupants.
Do you clean offices and commercial spaces?
Yes. We offer office and commercial cleaning for small businesses, coworking spaces, and professional suites, including vacuuming, trash removal, surface disinfection, and paper product restocking, with evening and weekend scheduling available.
Can you handle Airbnb and short-term rental turnovers?
Yes. We clean between guest stays, including resetting linens, restocking supplies, sanitizing surfaces, and preparing the property for the next guest.
What if I need to cancel or reschedule?
Just contact us and we will work with you to find a new time that fits your schedule.
Is Crystal Home Cleaning licensed and insured?
Yes. Crystal Home Cleaning is licensed and insured.
What payment methods do you accept?
We accept all major credit and debit cards, along with secure online payment through our booking system, including automatic billing for recurring service.
How much does cleaning cost?
Pricing starts at $150 for a standard cleaning, $250 for a deep cleaning, and $300 for a move-in or move-out cleaning, with the exact price based on your home’s size and condition. Recurring service comes with a discount off the standard rate: 15% off for weekly service, 10% off for biweekly, and 5% off for monthly.
Still have questions?
Contact Crystal Home Cleaning at (480) 470-5905 or request a free estimate online.
